FAQ
For any questions, please do not hesitate to contact us by mail or phone (see Contact us section)
Click on each categories below to go to the one you wish to read
PAYMENT
* Shopping Cart accepts VISA/ Mastercard / American Express cards (verified payment) and Paypal.
* You can use Paypal even if you do not have a Paypal account (very easy to use)
* Invoices will be automatically emailed.
* Checks are accepted but we will ship requested items only when the check is cleared.
IN CASE OF GLITCHES, Please contact us at hello@illustractiongallery.com
* New York State Residents will be charged the 8.875% sales tax as is required by law. The Tax will automatically appear in the price of each item when you are logged in as a NY state resident
SHIPPING
IMPORTANT: Due to the postal chaos since COVID, all international shipments MUST have insurance purchased
The cost if insurance is $15 minimum and up depending on the total value of the purchase
That can be done after purchase of the posters / records as an invoice will be sent
The insurance will cover all costs for damage for losses and I will put LOW VALUE on form so you do not pay custom taxes
Shipping differ per formats
Rolled posters cannot be shipped with folded posters and vice versa. Records must be shipped separately from other packages
* All US 1 sheet / Argentine / French Grande / Italian 2 and 4 Fogli / Spanish posters Must be shipped folded. They will be protected in backing boarded plastic sleeves and placed in sturdy cardboard envelopes.
* All other movie posters as well as music, comics and other posters will be sent rolled in brown kraft paper in order to protect them from shipping damage and placed in in professional shipping tubes
* Mounted posters will be sent flat in a separate cardboard package due to their sizes
* Tracking Records will be sent separately
* New York City residents can avoid shipping costs by choosing illustraction gallery (local pickup NYC only) as the carrier.
Pick-up time and location will be decided between the buyer and the gallery
In doubt, please contact us ahead so we can decide what is the best option and costs
* All orders are being shipped by USPS Express, Priority Mail or First Class Mail with automated tracking numbers to ensure proper delivery and avoid any issues
* US Domestic Priority shipping is $15 for folded posters sent in a cardboard envelope or for multiple rolled posters in tube up to 2 pounds
* Priority International shipping costs (up to 1 pound):
Delivery 1 week in the US and 2 weeks for international
Canada: US$ 38
Africa/ Asia / Central & Latin America / Europe / Oceania: US$ 55 to 60
* Express International shipping costs (up to 2 pounds):
Delivery 3 to 5 business days
Canada: US$ 55
Africa/ Asia / Central & Latin America / Europe / Oceania: US$ 75
* First Class International shipping costs (up to 2 pounds):
Delivery: 1 week to 1 month (random)
Canada: US$ 25
Africa/ Asia / Central & Latin America / Europe / Oceania: US$ 28
Other and faster shipping options (Fedex/ UPS / DHL...) are available and will be quoted on a per delivery basis and billed separately
Please allow 1 week for delivery within the US and 2-3 weeks abroad
Search
Because this site is dedicated to both the cognoscenti and the non- "connaisseur", you can search the site thru multiple options
1/ The Search bar on the upper right corner allows you to type in any name you may think about and all the items including that name will appear
If you wish to look for Japanese posters only, just type Japanese
If you wish to look at Rolling Stones posters only, type Rolling Stones, etc.
All Titles are in English for the Foreign posters where we also ad the original title of the country of origin
Returns and Refunds
All items are refundable as long as we are being informed no later than 72 hours after receipt. Further to mutual agreement, items will be refunded except for the shipping charges – as long as they are being returned to the PO BOX address above in the exact same condition they have been initially and originally shipped.
LOST ITEMS
We ship everything with “Delivery Confirmation” service to reduce that risk. If an item becomes lost and after research, we will refund the item at our expense. However if the item is shown as “Delivered” by the USPS, we will not replace that item or provide a refund. Please make sure your local postal carrier knows how to handle your delivered items
Please see the insurance information above in shipping
Wishlist
Should you look for specific items that are not listed on the site, we’ll be very happy to search them for you. Please contact us
Privacy
ILLUSTRACTION Gallery does not share personal information with any third party, Paypal or Google